FAQ

Do you have a question about the ticket sales? Take a look at the FAQ. If your question is not in the list, please ask your question via the form below.

General

Can I bring my hockey stick?

Yes, you can bring your hockeystick with you.

Can I bring my own food and beverages?

Food and drinks for personal use are allowed, with the exception of alcoholic beverages.

How can I pay at the venue?

All the matches in the Netherlands are completely cashless events. Consumptions can be paid with PIN card and credit card.

Is there an official program leaflet?

No, there is no program leaflet. You can find the schedule and practical information on this website.

Tickets

I have bought tickets for a match which has been postponed due to the coronavirus, what can I do?

Visitors who have purchased tickets for these events will receive a refund of their payment and will be informed by official ticket partner Eventim via e-mail as soon as possible.

How do I order tickets?

You can book e-tickets via the website, after which the tickets will be sent to you by e-mail.

How do I make the payment for the tickets?

The Eventim system accepts payments by iDeal and by credit card.

Are tickets personalized?

Although the name of the buyer is visible on the tickets, this is not relevant to the visitors that use the tickets. Names will not be checked when entering the venue.

Can I leave the club and come back later in the day?

Yes, you can leave the club. But when you return you need to scan your regular ticket again.

I am having trouble with my reservation or payment through Eventim. What should I do?

You can get in touch with the Eventim Customer Contact Center via 0900-1353 (€0.45 per minute).

I have bought tickets but I can’t come after all. Can I return them?

No. Tickets cannot be returned to either the KNHB or Eventim. Nor can they be sold to someone else.

Can I buy tickets anywhere else?

Eventim is the only official ticket supplier. You may come across tickets being sold elsewhere for higher prices. The KNHB takes no responsibility for this.

How do I get access to the club?

Your ticket will be scanned at the entrance, then you can enter the event site. Please note that there will be a baggage check for safety purposes after your ticket is scanned.

Can I buy tickets for a group?

Yes, there is a special group offer. If you want to order tickets for 10 persons or more, please send an e-mail with your request to groepen@eventim.nl

The refund I received was lower than my initial payment, what can I do?

We are busy canceling your tickets.Due to the size of the event, the cancellations will be done in parts. The tickets and parking tickets are canceled separately and are therefore refunded separately as well. We will all the preparations for the refunds in the coming days. We thank you for your patience.

Parking

Where can I park?

Parking will be organized at the different locations (except for the matches played at Kampong). The exact information about parking will follow soon, but you can already buy your parking tickets. On this way you only pay service costs once. When the locations are set, you’ll receive an email with the address. You don’t receive a new parking ticket.

How do I get to the Wagener Stadium using public transport?

If you are travelling by public transport you can visit 9292.nl/en to plan your personal route to the stadium. The entrance to the Wagener Stadium is located at the Nieuwe Kalfjeslaan in Amstelveen. The bus stop at the corner of the Kalfjeslaan and the Amstelveenseweg is about a 5-minute walk from the Wagener Stadion.

Do you have another question?